1. How do I submit information the claims status page says I need to give you? The information may be submitted by any of these methods:
2. How long does it take for my information to show up on the claims status page? The information should be updated in our system within two business days from the date that it was received. 3. What should I do if I see inaccuracies in the claims status page? Please call the IAS Claims Department at 800-346-6469 (or use our local number, 512-421-8001), M-F 8:00 a.m. to 5:00 p.m. central time. 4. How do I find out my claim number and contract number? Once your claim is filed, we will assign a claim number. If you have given us an e-mail address, we will e-mail your claim number and contract number back to you. If you do not have e-mail, the information will be given to you when you are contacted by IAS. Please call the IAS Claims Department at 800-346-6469 (or use our local number, 512-421-8001) M-F 8:00 a.m. to 5:00 p.m. central time, to be sure that your information was received. 6. Who do I call for tech support on the claims process? Please call the IAS Claims Department at 800-346-6469 (or use our local number, 512-421-8001) M-F 8:00 a.m. to 5:00 p.m. central time. 7. Do I need to contact the dealership where I bought my car? Not necessarily. However, there are times when the dealership can assist you with gathering the required documents for your claim (i.e., dealer’s invoice, book out sheet, etc.). If you purchased an extended warranty or additional insurance (i.e., credit life or credit disability), you will need to contact the dealership and ask them to cancel this item and issue a refund. GAP covers the difference between the actual cash value of your automobile and the payoff as of the date of loss. 9. On GAP, what if I don't have automobile insurance? The retail value of your automobile as determined by an Established Retail Guide (i.e., NADA or Kelley Blue Book) will be used to deduct from the payoff as of the date of loss. 10. What if I refinance my automobile? If you refinance your vehicle, you will need to request a refund on your original GAP warranty through the dealership where you purchased your vehicle. Refinancing voids the GAP warranty. If you would like to purchase GAP again as you refinance your vehicle, please discuss this with the lender providing funding for your refinancing. 11. Can GAP be transferred to another car? No. 12. If I sell my car, can the GAP be transferred to a new owner? No. 13. On tire claims, where do I go to fix the tire? Any retail tire facility. Make sure to follow the guidelines outlined in your warranty. All tire claims require pre-authorization before repairs can be completed. 14. Can IAS pay the dealer for the tire directly? No. The tire warranty is a reimbursement to the customer. 15. What is covered by the tire warranty? Please refer to the language in the warranty. If something is unclear to you, please call the Claims Department. 16. On theft claims, how long does it take to process the claim? It can take up to 30 days from the date that we receive the last document. 17. On theft claims, how much will be paid? Please refer to the language in the warranty. If something is unclear to you, please call the Claims Department. 18. Why do I have to send in all of this documentation? Our underwriters require us to gather various pieces of documentation to substantiate the claim. The information we need to get varies by what type of claim you have filed. Additional documentation may be requested for clarification if a document received poses additional questions. NOTE: For claims on Paint and Fabric warranties, Polyshield, Protex, Turtlewax and Red Alert, please refer to your warranty and then call the IAS Claims Department with specific questions. |